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General Information
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Frequently Asked Questions
Do you ship to Canada, Alaska or Hawaii? Yes, but unfortunately it requires additional shipping and sometimes customs charges. Contact us before ordering to get cost information. We apologize for any inconvenience.
When can I expect my order to arrive? Most orders are shipped out within 48-72 hours of placing your order, resulting in a delivery time of seven days.
Can I get expedited shipping? Yes, additional shipping charges will apply. Contact us before ordering to get cost information and availability of expedited delivery. Call us at 888.456.6444
What if there is a problem with my order? We make every effort to have your shopping experience a pleasurable event. If there is a problem with your order and it is within thirty days we will gladly exchange, replace or refund you in accordance to our shipping and return policies. Call us at 888.456.6444
My business will order regularly, can we get a business account with payment terms? Opening a business account with Native Green is perfect for companies, either larger or small, who are interesting in placing regular or bulk orders. Once your application for credit has been approved, ordering is simple, just call, email or fax us your order. We will place the order for you, and send you an invoice. Within 30 days of the date of the invoice, payment is due. Interested? Call us at 888.456.6444.
What does Native Green have to prepare for the flu season? Total Impact Disinfectant Cleaner passed testing and received EPA registration for effectiveness against the influenza A virus along with many others, and, therefore, is appropriate for use in H1N1 and other flu preparedness and disinfecting. Read and follow all label instructions for disinfecting. See the EPA testing results available in the Business and Environmental Certifications section.
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